Practice Policies

THE NHS CONSTITUTION

This constitution establishes the principles and values of the NHS in England, and sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities, which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.

PRINCIPLES THAT GUIDE THE NHS

1. The NHS provides a comprehensive service, available to all irrespective of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.

2. Access to NHS Services is based on clinical need, not an individual’s ability to pay. NHS services are free of charge, except in limited circumstances sanctioned by Parliament.

3. The NHS aspires to the highest standards of excellence and professionalism – in the provision of high quality care that is safe, effective and focused on patient experience.

4. The NHS aspires to put patients at the heart of everything it does. It should support individuals to promote and manage their own health

5. The NHS works across organisational boundaries and in partnership with other organisations in the interest of patients, local communities and the wider population.

Practice Fair Processing Privacy Notice 2022

YOUR HEALTH RECORDS Inc Data Opt Out Inf

Compliments and Constructive Criticisms

The team love to hear when things have gone well, we also value constructive feedback and always look to learn from less positive experiences.

If you have a complaint that the team have not been able to resolve for you, or if there is something that you would like to raise formally, please address your concerns to the Managing Partner, Michelle Freeburn.

Complaints can be made via the Contact us form available on our website or by completing our complaint form, which can be found below and is also available from reception.

Our hope is to resolve any difficulties as quickly as possible.

The Practice is contracted to:

NHS Devon 
County Hall
Topsham Road
Exeter
Devon
EX2 4QD

NHS Devon Commission a range of services including: hospital care, children’s services, mental health and physiotherapy.

NHS Devon will recommend a complainant raises their concerns or complaint directly with the healthcare provider: this is the organisation where the patient received the NHS service, for example a GP surgery.

NHS Devon will support patients and their representative with any concerns or complaints concerning the commissioning of services in Devon.

Contact details

• Telephone: 0300 123 1672
• Email: d-icb.patientexperience@nhs.net
• Post: Patient Advice and Complaints team, Pomona House, Edginswell Business Park, Oak View Close Torquay TQ2 7FF
• Contact information can also be found on the One Devon website: www.onedevon.org.uk/contact-us/patient-advice-and-complaints/

Complaint form

BMP CORP 01b Complaints leaflet