Important - All NHS services are under extreme pressure, and it is necessary for the clinical team to prioritise patients based on the most urgent medical need. When patients contact us with health issues, all calls and online consultations are triaged by a clinician, the clinical team offer a same day response where medically necessary. We aim to review all medical enquiries within 48 hours (two working days) and provide an appointment within a timeframe that is determined based on medical need, this could be same day, within two weeks, or for routine health matters a future date. Please consider visiting your local pharmacy for minor ailments, a walk-in centre or a Minor Injury Unit for items that do not require A&E, or call 111 for general advice and guidance about the best place to go for your medical needs. Thank you.

Bow and North Tawton Medical Practice

Iter Cross, Junction Road, Bow, Devon EX17 6FB
Devonshire House, Essington Road, North Tawton EX20 2EX

Telephone: 01363 82333

We're open

Friends and Family Test Results

April 2024 results

97% of patients would recommend our services

1% responded don’t know/services neither good nor poor

2% responded they would not recommend our services

*166 feedback forms

 

Over the last 12 months (results from April 23 – March 24)

93% of patients would recommend our services

3% responded don’t know/services neither good nor poor

4% responded they would not recommend our services

*497 feedback forms

 

We consistently receive an overwhelming response to the Friends and Family test and would like to thank everyone who has taken the time to feedback on our services. 

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An example of the comments received follows:

“My experience is of a professional well run centre. I have always received excellent attention from those I meet when having to attend”

“The surgery and staff run smoothly and freely with the attitude of “can do, will do” so obtaining appointments easily made with quite a speedy response”

“The pharmacy is amazingly efficient”

“It is a great doctors surgery, people feel understood by caring staff”

“Convenient times available for non-emergency appointments. Friendly, helpful and right in the village!”

“Doctors and nurses and everyone is always very helpful and polite, nothing is too much trouble”

“Always greeted with helpful, pleasant and professional staff”

“Quick appointment, problem dealt with efficiently, friendly and approachable”

“Lovely friendly and polite staff throughout. Can do and helpful attitude. Knowledgeable and reassuring”

“Friendly, no waiting, very professional”

“I received excellent care and advice”

“Reception was very welcoming, the nurse was friendly and efficient”

“Very efficient practice, no hassle, very professional and competent”

“Everyone is very friendly and medical needs are dealt with promptly”

“I am fairly happy with how I am treated by the GPs. All ladies in the dispensary and reception are lovely and welcoming, in person and on the phone. I do like the phone consultations, great when working”

“The surgery is very helpful, friendly and always have time for you”

“All of the staff are very friendly, helpful and always make you feel comfortable. The Dr’s are amazing as they actually take the time to discuss everything with you, rather than rushing you out the door ready for the next patient”

“Always had very prompt and professional care when I have had health problems. Well deserving of Outstanding CQC rating!”

“I have recently changed to this practice because of a recommendation by a friend and have been really happy with the treatment I have received from everyone here”

“Despite a large number of patients ahead of me the wait was comfortable. Was treated very well and the receptionist explained the process situation clearly in a sensitive manner”

“We are lucky to have such a good medical practice”

 

If you would like to take part in the survey, you can do so here:

Friends & Family Test

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Opening Times

  • Monday
    08:00am to 06:00pm
    Branch Surgery 8am to 1pm
  • Tuesday
    08:00am to 06:00pm
    Branch Surgery Closed
  • Wednesday
    08:00am to 06:00pm
    Branch Surgery 8am to 1pm
  • Thursday
    08:00am to 06:00pm
    Branch Surgery Closed
  • Friday
    08:00am to 06:00pm
    Branch Surgery 8am to 1pm
  • Saturday
    CLOSED
    Please call NHS 111
  • Sunday
    CLOSED
    Please call NHS 111
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