Friends and Family Test Results

November 2021 results

94% of patients would recommend our services

4% responded don’t know

2% responded they would not recommend our services

October 2021 results

97% of patients would recommend our services

2% responded don’t know

1% responded they would not recommend our services

September 2021 results

98% of patients would recommended our services

1% responded don’t know

1% would not recommend our services

We consistently receive an overwhelming response to the Friends and Family test and would like to thank everyone who has taken the time to feedback on our services.

An example of the comments received follows:

“Doctors and nurses and everyone is always very helpful and polite, nothing is too much trouble”

“Thank you all for keeping me on the planet”

“Very efficient staff and doctors. All well informed and professional. No problems during virus as surgery quickly organized”

“Friendly staff, efficient service, extremely clean surgery and toilet”

“Everyone is very friendly and medical needs are dealt with promptly”

“We are lucky to have such a good medical practice”

“I am fairly happy with how I am treated by the GPs. All ladies in the dispensary and reception are lovely and welcoming, in person and on the phone. I do like the phone consultations, great when working”

“The surgery is very helpful, friendly and always have time for you”

“All of the staff are very friendly, helpful and always make you feel comfortable. The Dr’s are amazing as they actually take the time to discuss everything with you, rather than rushing you out the door ready for the next patient”

“Convenient times available for non-emergency appointments. Friendly, helpful and right in the village!”

“The surgery and staff run smoothly and freely with the attitude of “can do, will do” so obtaining appointments easily made with quite a speedy response”

“Always had very prompt and professional care when I have had health problems. Well deserving of Outstanding CQC rating!”

“I have recently changed to this practice because of a recommendation by a friend and have been really happy with the treatment I have received from everyone here”

“Despite a large number of patients ahead of me the wait was comfortable. Was treated very well and the receptionist explained the process situation clearly in a sensitive manner”

“My experience is of a professional well run centre. I have always received excellent attention from those I meet when having to attend”

If you would like to take part in the survey, you can do so here: