Contact Us

Practice Main Telephone Line:

01363 82333 – Monday to Friday from 8am to 6pm

Dispensary Telephone Line:

01363 82333 Option 2 – Monday to Friday from 8am to 12noon

Dispensary Enquiries and Prescription Orders

Can be submitted via our online prescription form, this can be found by clicking the ‘Prescriptions’ box found on the right of the screen.

General Admin Enquiries

Can be submitted via our online consultation service, this can be found by clicking the ‘Online Consultations’ box to the right of the screen, please select admin query and our team will respond as soon as possible and within two working days.

Compliments and Constructive Criticisms

The team love to hear when things have gone well, we also value constructive feedback and always look to learn from less positive experiences.

If you have a complaint that the team have not been able to resolve for you, or if there is something that you would like to raise formally, please address your concerns to the Managing Partner, Michelle Freeburn.

Complaints can be made via the Contact us form available on our website or by completing our complaint form, which can be found on the Practice policies page and is also available from reception.

Our hope is to resolve any difficulties as quickly as possible.

The Practice is contracted to:

NHS Devon 
County Hall
Topsham Road
Exeter
Devon
EX2 4QD

NHS Devon Commission a range of services including: hospital care, children’s services, mental health and physiotherapy.

NHS Devon will recommend a complainant raises their concerns or complaint directly with the healthcare provider: this is the organisation where the patient received the NHS service, for example a GP surgery.

NHS Devon will support patients and their representative with any concerns or complaints concerning the commissioning of services in Devon.

Contact details:

• Telephone: 0300 123 1672
• Email: d-icb.patientexperience@nhs.net
• Post: Patient Advice and Complaints team, Pomona House, Edginswell Business Park, Oak View Close Torquay TQ2 7FF
• Contact information can also be found on the One Devon website: www.onedevon.org.uk/contact-us/patient-advice-and-complaints/