Dispensary Services

At the main surgery located in Bow, we have an onsite dispensary. This is not a pharmacy and therefore we do not sell over the counter products. The dispensary team, who are skilled and trained dispensers, offer our patients the opportunity to collect medication from the practice without the need to visit a pharmacy, we aim to offer a convenient and friendly service to our patient community.

If your medication is not ready for you to collect when you call, we will happily get it ready for you whilst you wait. You can wait in the dispensary, or if you prefer can take a seat in our spacious waiting room and catch up with the practice news on our waiting room TV.

DISPENSARY OPENING TIMES

Monday to Friday:  8am to 12noon   and   2pm to 6pm

(Closed 12noon to 2pm daily for specialist dispensing)

*Controlled drugs can be collected between 8am to 12noon and 2pm to 5pm daily

Afternoons are a popular time for patients to call to collect medication, please be prepared to queue. Friday afternoon’s are particularly busy, please avoid collecting routine repeat medication on a Friday afternoon if possible.

HOW TO ORDER REPEAT MEDICATIONS

Let us do the work for you  Patients requiring a repeat prescription of their medication are encouraged to use the automatic dispensing system, we are able to dispense your medications for you each month and have them ready to collect without the need for you to place a monthly order, if you would like to use this service please enquire at the dispensary.

Online via the NHS APP or Patient Access We are pleased to offer a secure online repeat order service, which enables you to view your medication and order via your home computer, smartphone or tablet, 24 hours a day 7 days a week. We are not able to offer this service to patients under the age of 16 years

Email: d-icb.BowMedicalPracticePrescriptions@nhs.net 

Written requests If you do not have access to a computer you can drop your repeat request reorder form (right-hand side of prescription) into the surgery, or write a note.

Please allow a minimum of three working days for requests to be processed by the doctors. Please note this applies to dispensing patients only, patients using a pharmacy will need to allow extra time for the pharmacy to receive the prescription, order supplies, and dispense the medication. Thank you

Dispensary Enquiry Line: 01363 82333 option 2  –  open 8am to 12noon Monday to Friday

Please refrain from telephoning us to see if your medication is ready for collection, the high volume of calls received each day is impacting upon our ability to dispense medication. If your medication is not ready when you call to collect, we will be happy to dispense if for you whilst you wait. Thank you.

We offer a telephone medication order service for our housebound and high priority patients only. In the interest of patient safety, we cannot accept general medication orders by telephone.

Please note that the patient services team are not able to answer medication enquiries.

For patients who do not reside within our practice area, you are able to apply to use our dispensary services if you are registered with our practice and you live more than one mile from a pharmacy. Application forms are available from Dispensary. Alternatively, you are able to take your prescriptions to a pharmacy of your choice.