Friends and Family Test Results

July 2024 results

98% of patients would recommend our services (190 patients)

1 % responded don’t know/services neither good nor poor (2 patients)

1% responded they would not recommend our services (2 patients)

*194 feedback forms received

June 2024 results

97.5% of patients would recommend our services (156 patients)

2.5% responded don’t know/services neither good nor poor (4 patients)

0% responded they would not recommend our services

*160 feedback forms received

May 2024 results

92.5% of patients would recommend our services

2.5% responded don’t know/services neither good nor poor

5% responded they would not recommend our services

*160 feedback forms received

Over the last 12 months (results from August 23 – July 24)

95% of patients would recommend our services

2% responded don’t know/services neither good nor poor

3% responded they would not recommend our services

*1771 feedback forms received

We consistently receive an overwhelming response to the Friends and Family test and would like to thank everyone who has taken the time to feedback on our services. 

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An example of the comments received follows:

“My experience is of a professional well run centre. I have always received excellent attention from those I meet when having to attend”

“The surgery and staff run smoothly and freely with the attitude of “can do, will do” so obtaining appointments easily made with quite a speedy response”

“The pharmacy is amazingly efficient”

“It is a great doctors surgery, people feel understood by caring staff”

“Convenient times available for non-emergency appointments. Friendly, helpful and right in the village!”

“Doctors and nurses and everyone is always very helpful and polite, nothing is too much trouble”

“Always greeted with helpful, pleasant and professional staff”

“Quick appointment, problem dealt with efficiently, friendly and approachable”

“Lovely friendly and polite staff throughout. Can do and helpful attitude. Knowledgeable and reassuring”

“Friendly, no waiting, very professional”

“I received excellent care and advice”

“Reception was very welcoming, the nurse was friendly and efficient”

“Very efficient practice, no hassle, very professional and competent”

“Everyone is very friendly and medical needs are dealt with promptly”

“I am fairly happy with how I am treated by the GPs. All ladies in the dispensary and reception are lovely and welcoming, in person and on the phone. I do like the phone consultations, great when working”

“The surgery is very helpful, friendly and always have time for you”

“All of the staff are very friendly, helpful and always make you feel comfortable. The Dr’s are amazing as they actually take the time to discuss everything with you, rather than rushing you out the door ready for the next patient”

“Always had very prompt and professional care when I have had health problems. Well deserving of Outstanding CQC rating!”

“I have recently changed to this practice because of a recommendation by a friend and have been really happy with the treatment I have received from everyone here”

“Despite a large number of patients ahead of me the wait was comfortable. Was treated very well and the receptionist explained the process situation clearly in a sensitive manner”

“We are lucky to have such a good medical practice”

If you would like to take part in the survey, you can do so here: