Appointments

GP and Paramedic Appointments

All daily patient enquiries are triaged by a doctor or paramedic in the first instance. 

We offer an online service to save you time waiting in the phone queue and to enable you to inform your GP in your own words of your healthcare concern or medical needs.

Online consultations enable you to access the practice from your PC, tablet or mobile phone. It is a convenient and efficient, secure portal. Online consultations are a great way of seeking general advice, medication queries, administration help such as writing a letter or completing a form and we aim to respond to you within two working days.

The online consultation form enables you to upload a photo where appropriate, if you have a rash or skin condition it can be really helpful for the clinician to be able to review this. Information on how to take a medical photo can be found at Taking Medical Photographs (myhealth-devon.nhs.uk). Please do not upload photographs of sensitive body parts.

If you do not have access to the internet the Patient Services Team can submit a consultation enquiry on your behalf. Online consultations can be submitted on your behalf by the Patient Services Team daily up until 11.00am.

A doctor or paramedic will assess your online consultation based on clinical need. Following assessment, you may be offered a telephone consultation or a face-to-face consultation with the health professional best placed to care for your healthcare needs, or we may be able to help you in other ways, for example by texting a link with information to the right service for your healthcare needs.

Pre-bookable telephone appointments are available daily with the GPs for ongoing care. Telephone appointments can be booked online via the NHS App, or via the Patient Services Team, these are available up to two weeks in advance.

Face to face appointments are available every morning and afternoon, all patients who need to be seen will be invited to attend the practice. The Patient Services Team are able to directly book planned care appointments for example 6-week new mum checks, 8-week baby checks and certain medicals.

Please note that all our doctors will have access to your records for consultation purposes and, although we respect your wish to speak with a specific doctor, your choice of telephone appointments will be greatly enhanced if you are prepared to speak with whoever is available.

Letter to patients May 2022 – Appointment system change

Nursing Team Appointments

Practice Nurse and Healthcare Assistant appointments are available to book daily, up to four weeks in advance.

Our nursing team are experts in their field and offer chronic disease management care and advice, contraceptive advice, health screening, childhood immunisations, vaccinations and complex wound management.

Our nursing assistants support the clinicians and provide phlebotomy, health checks, wound care, ECGs, smoking cessation advice, vaccinations and assist with minor medical procedures.

If you are unable to keep an appointment, please let us know as soon as possible so that someone else can have the appointment.

Online Consultations

Online consultations are available to help you to contact a healthcare professional from wherever you are, at home, work, the gym or even on holiday. Our online consultation service enables you to explain your symptoms or concerns in your own words, consultations are reviewed by a GP or the healthcare professional with the right skills to help you.

Online consultations also provide the opportunity for you to seek admin assistance, during practice opening times at a time of day to suit you, without the need to wait on the phone. It is also free to use, so no call charges!

Why not take a look at the many ways in which Online Consultations can help, simply click the image below.

Online consultation service provided by AccuRx© NHS Digital approved supplier

Home Visits

These are provided for the housebound and those who are genuinely too ill to be moved. Please telephone requests for visits before 11am on 01363 82333. Home visits are generally made between 1pm to 3pm daily.

When the Practice is closed, please call 111 when you need medical help fast but it’s not a 999 emergency. Calls are free from landlines and mobile phones. You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. For immediate, life-threatening emergencies, continue to call 999.

Maternity care

Ante-natal clinics are by appointment and can be booked directly with our midwife. Midwives. There is a team of midwives working in the community and in the Maternity Unit at the Okehampton Community Hospital and visiting new mothers until the baby is 10 to 14 days old. They can be contacted via the Community Hospital on 01837 658013, there is an answerphone facility for when they are out of their offices.

Physiotherapy

NHS Physiotherapy services are provided by the Royal Devon and Exeter hospital. The teams are based in Crediton and Okehampton. Your GP may refer you to this service, you may be offered an appointment in Crediton or Okehampton, please contact the service directly for waiting times.

Mid Devon Healthcare Primary Care Network, also provides NHS appointments with advanced physiotherapist practitioners. The patient services team can navigate you directly to a practitioner, ensuring that you receive the care that you need as quickly as possible without the need to see a GP. Appointments are by telephone or face to face, appointments are offered where clinically necessary.