Access to practice services

Posted on February 19th, 2024

All NHS services are under extreme pressure, and it is necessary for the clinical team to prioritise patients based on the most urgent medical need.

When patients contact us with health issues, all calls and online consultations are triaged by a clinician, the clinical team offer a same day response where medically necessary. We aim to review  all medical enquiries within 48 hours (two working days) and provide an appointment within a timeframe that is determined based on medical need, this could be same day, within two weeks, or up to a maximum of six weeks for routine health matters.

Please consider visiting your local pharmacy for minor ailments, a walk-in centre  or a Minor Injury Unit for items that do not require A&E, or call 111 for general advice and guidance about the best place to go for your medical needs.

The NHS website offers helpful advice and guidance on self-care, many calls to the practice could be assisted by self-care, so please check the website before calling us if you are able to do so.

We receive almost 5 times the national average patient requests. All of our staff work tirelessly to care for our patient community, and thank you for your kindness, patience and understanding.