Practice Services

Posted on January 1st, 2022

Information and Practice Services

To minimise the risk of spread in our community, our GPs now offer a triage system. Following triage assessment, if it is felt to be safe and appropriate, an appointment may be offered at the practice. The triage system is in line with national guidance.

Please read our appointment system letter which can be found here: https://www.bowmedicalpractice.co.uk/data/uploads/224_429356167.pdf 

The definition of Coronavirus type symptoms are a high temperature over 37.8 and/or a new continuous cough and/or loss of taste and/or loss of smell. If you have any of these symptoms, please stay at home and self-isolate for 7 days.

If your condition gets worse or your symptoms do not get better after 7 days, call NHS 111 if you cannot seek advice online https://111.nhs.uk/service/covid-19

APPOINTMENTS

We ask all patients to ensure that they stay 2 meters apart from others whilst attending the practice. Please wear a face covering when attending the practice. As far as possible, please attend unaccompanied to minimise the risk of infection to others.

HOME VISITS

We are not able to home visit patients following self-isolation guidance but may arrange for patients to be seen at the practice safely, where there is a medical need. Home visit requests will be assessed by the doctors, care will continue to be provided for housebound (not self-isolating) patients.

DISPENSING SERVICES

Opening hours: 8.00am – 12noon and 3.00pm – 6.15pm

The dispensary telephone lines are open from 8 am – 12 noon, Monday – Friday. The telephone service is available for medication queries, please note that we do not accept medication orders across the phone. Patients that have registered a mobile phone number with us will receive a text when your medication is ready for collection.

Up to 28 days of medication will continue to be supplied as normal. This is in line with national guidance. The dispensary team are incredibly busy, we apologise for any delay that you may experience during this time.

All patients visiting a healthcare setting must continue to wear a mask, please ensure you have one with you when collecting medications.

Thank you for your kindness during this difficult time